This page explains how to raise concerns about moderation decisions, content handling, or the operation of Help Minds Heal. We aim to be fair, transparent, and proportionate while keeping the community safe.
- Removal or restriction of your content
- Warnings, suspensions, or bans applied to your account
- How a report you submitted was handled
- Concerns about moderation behaviour or tone
- Disagreement with the forum rules themselves
- Requests to overturn decisions made to protect user safety
- Complaints about another user that have not been reported through normal channels
- Repeated complaints about the same decision without new information
Please note: Moderation decisions are made to protect the community. Not all decisions will be reversed, even if you disagree with them.
To raise a complaint or appeal, please contact the moderation team using the provided contact method or report system. Include:
- Your username
- A clear description of the issue
- Links or screenshots where relevant
- Any additional context you feel is important
- Complaints are reviewed by a moderator or administrator who was not directly involved where possible
- We consider the content, context, community safety, and previous behaviour
- We aim to act proportionately and consistently
We aim to respond within a reasonable timeframe. Complex or safeguarding-related cases may take longer.
- Decision upheld with explanation
- Decision modified (for example, reduced restriction)
- Decision reversed
- No further action taken
Safeguarding decisions
Actions taken to protect users from immediate or serious harm may not be reversible. Safety will always take priority over individual preference.
Repeated, aggressive, or bad-faith complaints may result in limits being placed on further appeals. This policy exists to ensure fairness, not to facilitate harassment of moderators.
Once a complaint or appeal has been reviewed and a decision communicated, that decision will normally be final.
We understand moderation can feel personal.
Our goal is not to punish, but to protect the space so it remains supportive and safe for everyone.